Frequently Asked Questions

DELIVERY

What Delivery Methods Are Available?

We have partnered with TMOF Couriers, a local delivery service provider from Soweto. Johannesburg

How Long Will It Take To Get My Package?

Delivery takes between 2 - 7 days depending on what you gave ordered. same day delivery can also be arranged

PAYMENT

What Payment Methods Are Accepted?

We have different payment method you can use, from credit card payment and eft payments are all welcomed

ORDERS & RETURNS

How do I place an Order?

Browse the website using the main menu or search for an item using the search bar. We also have various filtering options such as brand, size, price range – to make it easier to find the product(s) you’re looking for if you go to our

Do I need an account to place an order?

You don’t need an account to purchase from Ourlives Marketplace.

How Do I Track My Order?

Kindly contact our team on WhatsApp on +27 81 255 8905 with your order number and team will gladly assist

How Can I Return a Product?

We want you to be happy with any purchase you buy directly from our platforms. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to terms & conditions
We’re here to help ! Contact us

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