Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

How do I list my brand on Ourlives?

Listing or placing your brand on Ourlives platform is free. However we offer different packages that would allow us to market your brand using different digital marketing methods, which will enable your brand to reach more customers, for more information please request our media kit with deliverables on info@ourlives.co.za

Do I need an account to purchase from Ourlives?

No, you don’t need to have an account for that.

Can I return my item?

Items bought on Ourlives Store directly have 14 days to return policy. If your items are faulty or damaged, your return will be collected free of charge. Please contact Customer Service (customerservice@ourlives.co.za)

Items bought directly from our affiliated brands, will need to contact the brand the product was purchased from, however our team can also assist in making sure that you are helped.

How do I cancel my order?

For order cancellations, For special circumstances or late orders, please contact Customer Service customerservice@ourlives.co.za

How do I pay on Ourlives?

Ourlives accepts credit card and chipped debit/cheque card payment via Visa, MasterCard and America Express only. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved.

Will I receive all the items in my order at once?

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

Are there any hidden costs or charges if I order from Ourlives?

There are no hidden costs or charges when you order from Ourlives. All costs are 100% visible at the end of the checkout process.